English
EnglishEnjoy Robotics’ humanoid robot brings a new level of customer service to local governments, public institutions, and government agencies—reducing wait times, freeing up staff, and improving the citizen experience.
The robot greets visitors, provides information about the administrative process and the required documents, and helps them find the appropriate staff member or customer service desk. By answering frequently asked questions, it lightens the workload of customer service staff.
It provides information in a question-and-answer format about local services, events, rules, and other information of public interest, based on the institution’s own, continuously updated knowledge base.
The robot helps older customers, those with limited mobility, or those who speak a foreign language find their way around—its multilingual and interactive communication makes it easier to access information and can contribute to more accessible customer service.
Measurable impact on public services:
By taking over routine information and guidance tasks, the robot can reduce the workload on employees and help provide faster customer service.
